In order to return the Product(s), the Consumer must contact PARFETIQUE at the following address, within the legal time limits: [email protected].
The returned product(s), in order to be refunded or exchanged, must be returned by the Consumer to PARFETIQUE under the following conditions:
· new and unused ;
· not damaged or deteriorated;
· in their original packaging;
The package must be returned, securely sealed, within fourteen (14) working days following the exercise by the Consumer of his right of withdrawal, to the following address
PARFETIQUE SARL
Internet Ordering Service
154 rue de Paris
92190 Meudon FRANCE
Upon receipt of the parcel, PARFETIQUE will judge the perfect condition of the returned goods and will send, if necessary, a confirmation email.
After this period, PARFETIQUE reserves the right to refuse the return or exchange requested by the Consumer.
No return or exchange will be accepted if the returned products have been visibly used or damaged by the Consumer and/or a third party and this use or damage makes the products unfit for sale.
In addition, the Consumer has a period of thirty (30) working days from the date of deposit of his package to make any claim relating to the return of the said package. No dispute will be accepted at the end of this period.
The Consumer must imperatively transmit his complaint by registered letter with acknowledgement of receipt sent to the following address
PARFETIQUE SARL
Internet Ordering Service
154 rue de Paris
92190 Meudon FRANCE
The Seller advises the Consumer to make his returns thanks to the prepaid labels which will have been delivered to him. Otherwise, the shipping costs will be borne by the Consumer, who will assume all responsibility in the event of loss, theft, or damage to the packages and/or products during transport, without being able to claim any reimbursement from PARFETIQUE.
In case of return by another means than those proposed by PARFETIQUE, the parcel will be sent to the above address.
7.3 Refunds
In the event of a request for reimbursement, PARFETIQUE undertakes to reimburse the Products returned after receipt of the Products satisfying the requirements of Article 7.2, as soon as possible and at the latest within fourteen (14) days of the date on which the Consumer exercised his right of withdrawal, by crediting the Consumer’s bank account corresponding to the bank card used for payment, by bank transfer to the account whose details will be communicated to PARFETIQUE by the Consumer, or via PayPal.
PARFETIQUE reserves the right to defer reimbursement until the day it receives the returned Products if it has not been able to do so within the aforementioned fourteen (14) days.
7.4 Exchange
In the event of a request for an exchange, if the amount of the Consumer’s exchange order is greater than the amount of his initial order, the Consumer will be contacted by PARFETIQUE in order to pay the difference remotely (credit card or PayPal).
The dispatch of the Consumer’s exchange order is conditional on the effective receipt of this payment.
If the amount of the Consumer’s exchange order is less than the amount of the initial order, the Seller undertakes to reimburse the difference after receipt of the Products by PARFETIQUE, as soon as possible and at the latest within fourteen (14) days of receipt of the Products by PARFETIQUE, by crediting the Consumer’s bank account corresponding to the bank card used for payment, by bank transfer to the account whose details will be communicated to PARFETIQUE by the consumer or via PayPal.
