Refund and Return Policy

1. RETURN PROCEDURE

To initiate a return or exchange, the Consumer must contact our regional team within the specified time limits at: info@jovoyparis.com.

2. CONDITIONS FOR RETURN

To be eligible for a refund or exchange, the returned Product(s) must meet the following strictly enforced criteria to ensure hygiene and safety:

• Condition: The product must be new, unused, and in its original, unopened cellophane packaging.
• Integrity: The items must not be damaged, deteriorated, or show signs of use.
• Packaging: Original packaging must be intact and securely sealed.

3. RETURN WINDOW & LOGISTICS

• Return Window: Returns are accepted within 7 days of delivery.
• Shipping Responsibility: For orders within Qatar, Jovoy may provide specific return instructions. For all other GCC orders, return shipping costs and risks (loss, theft, or damage) are the sole responsibility of the customer.
• Inspection: Upon receipt at our regional facility, Jovoy GCC will assess the condition of the goods. We reserve the right to refuse a return if the products are visibly used or unfit for resale.

4. NON-RETURNABLE ITEMS

Due to the nature of niche fragrances, the right of return cannot be exercised for:

• Opened or used perfumes.
• Personalized products created to the consumer’s specifications.
• Change of mind after the 7-day window has passed.

5. REFUNDS

Once the return is approved:

• Method: Refunds are issued via the original payment method (Credit/Debit Card or Apple Pay).
• Timeline: The process is typically completed within 5–10 business days of approving the returned item.
• Deductions: If a shipment is refused due to unpaid customs fees, associated return shipping charges will be deducted from the final refund.

6. EXCHANGES

• If the new order amount is greater than the initial purchase, the customer must pay the difference before the new item is dispatched.
• If the new order amount is less than the initial purchase, Jovoy GCC will refund the difference via the original payment method.

7. DAMAGED OR DEFECTIVE PRODUCTS

If an item arrives damaged, you must contact us within 24 hours of receipt with photographic proof. We will arrange for a replacement or a full refund.

REGIONAL CONTACT INFORMATION

• Email: info@jovoyparis.com
• WhatsApp: +974 5045 050
• Address: Regional Office, Doha, Qatar / Dubai, UAE